It had to be fixed and I had to be the one fixing it. After all, the cards were now marked and it was going to be easy to tell when they came up in the draw deck. My friend was very good about it and said not to worry, but I couldn't let it be. I was mortified and wanted to be swallowed up by the ground. ![]() Except that I was a little clumsy and probably overexcited and ended up spilling coffee over a handful of cards. Not only was it new, but it was also a little bit of an investment that my friend made for our games group. We had some drinks and snacks at the table and everyone was extremely careful to ensure nothing happened to the new game. We had heard a lot about this game that was supposed to immerse everyone into a story, very much like a role-playing game, but it was supposed to be more like a traditional board game, so we were all very much looking forward to it. Kickstarter was still a relatively new thing in those days, at least as far as the board game hobby was concerned, and my friend was excited to take the game out of its shrink wrap and play it with us for the first time. My very first experience with customer service was back in 2015, when a friend of mine had just received a brand new copy of Above and Below by Red Raven Games - and the title of the article is a nod to that game for that reason. ![]() In this article, I'm trying to redress the balance a little and talk about the good customer service I have come across in the board game hobby and give some extra praise to those companies who have gone above and beyond. In fact, we're more likely to complain about bad service than we are to praise good service. Good customer service is always welcome and nobody likes bad service.
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